Company Name: Vertex Market Direct LLC Address: 56 Creekside Dr, Middle Island, NY 11953 Phone Number: 516-914-5667 Email: SAMANTHAROSER@vertexmarketdirect.com
At Vertex Market Direct LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Below is our Refund and Returns Policy for flower vases purchased from our store.
Returns: You have 30 days from the date of receipt to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the original receipt or proof of purchase when returning the item. Shipping costs for returning the item are the customer’s responsibility unless the return is due to a product defect or error on our part. Non-Returnable Items: Certain types of goods are exempt from being returned, including:
Custom or personalized vases. Gift cards. Items marked as “Final Sale” or “Clearance.” Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Refunds may take additional time depending on your card issuer’s policies. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us at SAMANTHAROSER@vertexmarketdirect.com with photos of the damage.
Late or Missing Refunds: If you haven’t received your refund yet:
Check your bank account or credit card statement. Contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at SAMANTHAROSER@vertexmarketdirect.com. Shipping: To return your product, you should mail it to: Vertex Market Direct LLC 56 Creekside Dr, Middle Island, NY 11953
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the item is defective or damaged.
Contact Us: If you have any questions regarding our Refund and Returns Policy, feel free to contact us at SAMANTHAROSER@vertexmarketdirect.com or call us at 516-914-5667.
This policy is effective as of now. Thank you for shopping with Vertex Market Direct LLC.
