At Vertex Market Direct LLC, we are committed to ensuring that your vase purchases arrive safely and promptly. Please review our shipping policies below for more information on how we handle shipping.
Shipping Address: Vertex Market Direct LLC 56 Creekside Dr Middle Island, NY 11953 Phone: 516-914-5667 Email: samantharoser@vertexmarketdirect.com
Processing Time: All orders are processed within 1-2 business days. Orders placed after 3 PM will be processed the next business day. We do not ship on weekends or holidays.
Shipping Rates & Delivery Times: We offer standard and expedited shipping options:
Standard Shipping (3-7 business days): Free for orders over $50. A flat rate of $5 applies for orders under $50. Expedited Shipping (2-3 business days): Available at a flat rate of $15. Overnight Shipping: For urgent orders, we offer overnight shipping at $25. Order Tracking: Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the delivery status of your order.
International Shipping: At this time, we only offer shipping within the United States. For inquiries regarding international orders, please contact us directly at samantharoser@vertexmarketdirect.com.
Damaged or Lost Shipments: If your vase arrives damaged or if your shipment is lost, please contact our support team within 48 hours of receiving the package. We will work with you to replace the item or provide a refund.
For any additional shipping inquiries, feel free to contact us at 516-914-5667 or via email at samantharoser@vertexmarketdirect.com. We are here to assist you!
